Terms of purchase

EPSOmetro (epsometro.com) is the service that sells you these tests. The company behind it is being incorporated in Belgium; its enterprise number (CBE) and VAT number will be published here as soon as they are assigned. Contact: contact@epsometro.com.

EPSOmetro is not affiliated with the European Personnel Selection Office (EPSO) or with any institution of the European Union.

One or more simulated exam tests, single or in a pack. Each test gives access to a sealed exam —a fixed set of questions in a fixed order— and to the report produced when you finish it. The format reproduces that of the corresponding official notice, with a link and a date on every exam. We do not sell coaching, tutoring, or any form of access to EPSO’s real questions.

Prices include VAT and are shown before you pay. Payment is processed by Stripe; EPSOmetro never sees or stores your card details. There is no subscription: you pay for the attempts you buy and nothing renews.

Access is activated the moment payment is confirmed, with no waiting, and from that instant the service is delivered. A test you have bought does not expire until you start it. Once started, it is taken in one sitting: you have its official time plus one hour to come back if you get cut off. After that, what you have answered is scored.

What you buy is digital content delivered on the spot. By ticking the box before paying, you expressly ask for performance to begin within the withdrawal period and acknowledge that you thereby lose your right of withdrawal. The access email confirms that consent in writing.

That is why there are no refunds once access is activated. This is the exception provided for in Article 16(m) of Directive 2011/83/EU and Article VI.53, 13°, of the Belgian Code of Economic Law.

If a test cannot be completed because of a fault on our side, we give it back: you get the credit again to take it once more. That is not a refund: it is delivering the service you already paid for.

Exams are sealed and their value depends on everyone sitting them under the same conditions. Questions may not be copied, recorded, published or shared. An attempt is for one person. A breach may void the attempt and the access, without refund.

We process only the data needed to provide the service: your email, your exams, the events recorded during the exam and the record of your acceptance of these terms. Full details are in the privacy policy.

These terms are governed by Belgian law. If you buy as a consumer, this does not deprive you of the protection of the mandatory rules of your country of residence, and you may bring a claim before the courts where you live.

Write to contact@epsometro.com and a person will answer.

If you are not satisfied, you can turn, free of charge, to the Belgian Consumer Mediation Service (consumerombudsman.be · contact@mediationconsommateur.be), which handles complaints in French, Dutch, German and English. If you live in another EU country, the European Consumer Centre in your country can help with cross-border complaints.